Policies
Cancellation & Refund Policy
At Warm Hearts Agency, we value the time of our clients and caregivers. To ensure quality service and scheduling availability, the following cancellation and refund policies apply.
Payment Policy
- All services must be paid in full at the time of booking.
- Services will not be confirmed until payment has been received.
- A minimum booking of three (3) hours is required for all private-pay in-home support services.
Private-Pay In-Home Support Services
- All private-pay bookings are non-refundable.
- If you are unable to keep your scheduled appointment, you may request to reschedule your visit.
- Rescheduling requests should be made as soon as possible to ensure availability.
- For bookings exceeding four (4) hours, a refund of up to 50% may be considered if the cancellation is made at least 24 hours before the scheduled service time.
- No refunds will be issued for same-day cancellations or no-shows.
Transportation Services
- All transportation services must be paid in full at the time of booking.
- Transportation services are available for trips up to 25 miles.
- Clients may receive a refund of up to 50% if a cancellation request is submitted at least four (4) hours before the scheduled pickup time.
- Cancellations made less than four (4) hours before the scheduled pickup time are non-refundable.
- No refunds will be issued for missed pickups or no-shows.
Agency Cancellations
- If Warm Hearts Agency must cancel a scheduled service due to circumstances beyond our control, clients will be offered either:
- A full refund, or
- The option to reschedule the service at no additional charge.
Refund Processing
- Approved refunds will be processed to the original payment method and may take 5–10 business days to appear, depending on your financial institution.
Questions
- If you have any questions regarding this policy or need to request a cancellation or reschedule, please contact Warm Hearts Agency directly.