Frequently asked
Questions, answered.
Frequently Asked Questions
How do I cancel a ride or service?+
To cancel a ride or service, please call us at (216) 326-1333.
What services does Warm Hearts Agency offer?+
We provide in-home HPC (Homemaker Personal Care) support and NMT (Non-Medical Transportation) for individuals in the Developmental Disability community, along with guidance navigating Ohio DD waivers.
Where do you provide services?+
We serve individuals and families all throughout Ohio.
Do you accept Ohio DD waivers?+
Yes — we accept Ohio Developmental Disability waivers as well as private pay arrangements.
Are you accepting new clients?+
Yes, we are currently accepting new clients. Reach out through our contact form and we'll respond within one business day.
How do I get started?+
Complete our contact form or call us at 1 440 786-9844. We'll set up a conversation to learn about your needs and walk you through next steps.
Can your transportation accommodate a wheelchair?+
Yes — we offer wheelchair-friendly transportation options. Let us know your needs when scheduling and we'll match the right vehicle.
Are your caregivers vetted?+
Every member of our team is carefully selected, screened, and trained to provide care with compassion, dignity, and inclusion.
What if I'm unsure which services I need?+
That's perfectly okay. Reach out and we'll help you figure out the right combination of HPC, NMT, and waiver support for your family.
Still have questions?
Contact us