Warm Hearts Agency

Employee training & resources

Warm Hearts Agency is committed to helping every team member grow, stay compliant, and deliver compassionate, high-quality care.

Open each training below, review it, and sign off electronically when you finish.

Required training & compliance

Before working with individuals we serve, every employee must complete the following requirements and keep them current:

Please click the link on each training section below to review the training.

After each training, please sign and check the box that you have reviewed and understood the training.

  • Complete all DODD-mandated training modules
  • Bill of Rights training
  • MUI & UIR reporting training
  • Review of ISP training
  • Maintain current CPR/First Aid certification
  • Pass background checks and agency orientation
  • Follow agency policies, HIPAA, and confidentiality standards
  • Participate in annual refresher training as required

DODD Online Training Portal

All direct-support professionals must complete required training through the Ohio Department of Developmental Disabilities (DODD). Log in to your DODD account to access assigned courses, track completions, and download certificates.

Go to DODD website

Health & Safety

Keeping the people we support healthy and safe: knowing what is normal for each person, spotting changes early, when to call 9-1-1, and seasonal safety.

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MUI & UIR Reporting

Understand when and how to report Major Unusual Incidents (MUI) and Unusual Incidents (UI) to keep the people we serve safe and supported.

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Bill of Rights

The rights of persons with developmental disabilities, as written in Ohio Revised Code Section 5123.62.

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Homemaker/Personal Care (HPC)

Understand HPC services, documentation requirements, and how to support independence with daily living activities.

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Transportation Logs (Daily)

Learn how to complete daily transportation logs for waiver and non-medical transportation services, including required documentation and driver qualifications.

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DODD Health & Welfare Alerts

Annual review of the current DODD Health and Welfare Alerts, including summer and winter safety, medical emergencies, and suicide awareness.

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Questions about training?

Reach out to our team for help accessing your DODD account or completing required courses.

Contact our team